Roden Gray is looking for a new full time Store Ambassador for our Gastown location.As part of the Roden Gray team, you’ll build relationships with clientele to assist in wardrobe building and styling, create a welcoming environment by demonstrating thorough product knowledge regarding our core designer brands. We’re looking for an enthusiastic individual with high independent drive who believes in quality and abandons all pretension.
- Responsibilities: · Build lasting personal relationships with customers, becoming their trusted style advisor and friend.
- Requirements: · College or University diploma in a related field.
- Skills: · Confident and possess high personal drive.
· Take ownership of customer requests and needs to provide prompt resolutions that exceed expectations.
· Promote new arrivals by sharing behind the scene pictures on WeChat and Instagram or thorough 1-1 client conversations.
· Build and maintain a list of 40 active clients, ensuring frequent follow-ups and proactive reach-outs with all of them to maximize lifetime value and minimize churn.
· Achieve personal sales goals on a daily basis as well as supporting sales for the store as a collective.
· Proactively follow up on customer purchases and support customers with returns and exchanges.
· Day-to-day retail operations and visual merchandising.
· A minimum of 3 years experience as a Sales Associate or Personal Stylist.
· Knowledge of luxury brands, from their history to the construction of the garments.
· Excellent written and verbal communication skills in English.
· Ability to quickly assess customers’ personalities and style.
· An ability to work well in a competitive sales environment.
· Customer-oriented with exceptional problem solving skills.
· Organized with an eye for visual design, style and detail.
If you’re interested please apply either in store at Roden Gray located at 8 Water Street or online by sending your CV and cover letter to firstname.lastname@example.org with subject: RG Recruit.